Roof insurance claim help in Raleigh, NC

A roof claim goes more smoothly when the damage is documented clearly from the start. Roof Revivers helps homeowners in Raleigh, Wake County and across the Triangle understand what happened to their roof and what to send their insurer. Your insurance company decides what is covered and how much it pays. We don't make coverage decisions or promises.

How the process usually works

1. Inspection. We inspect the roof and attic and photograph damage and the overall condition. The inspection is free.
2. You decide whether to file. We tell you what we found. Filing is your decision.
3. Adjuster visit. Your insurer sends an adjuster. We can be there to point out the damage we documented.
4. Insurer's decision. Your insurance company decides what's covered. You'll receive their estimate.
5. Supplements. If the approved scope leaves out items needed to do the job to code and manufacturer specs, we document them and send a supplement request to your insurer. Your insurer decides on it.
6. Repair or replacement. If work goes ahead, we complete it to the approved scope and manufacturer specs.

What storm damage looks like

Hail can bruise shingles and knock granules loose, wind can crease or lift tabs and peel ridge caps, and fallen limbs can puncture decking. Some of it is easy to miss from the ground, which is why we photograph each roof plane, the ridges, the flashing and the gutters. See storm damage roofing and hail damage in Raleigh.

Recent insurance jobs from our Raleigh team

• Insurance roof replacement in Linden, North Carolina: full tear-off and a new Owens Corning shingle roof with ridge vent, worked from the insurer's restoration estimate and an updated supplement.
• Insurance roof replacement in Dunn, North Carolina: house and detached garage, with the supplement paperwork handled for the homeowner.

After a storm in Raleigh: what to do before you file

• Write down the storm date. Your insurer will ask when the damage happened.
• Take photos from the ground. Shingles in the yard, dented gutters or downspouts, and any ceiling stains. Don't climb onto the roof.
• Stop water getting in if you can do it safely. Keep receipts for any temporary repair or tarp; your policy explains what you need to show.
• Get a free roof inspection. We photograph each roof plane, the ridges, flashing and gutters and tell you what we found, so you know whether there is storm damage to report.
• Read your policy or call your agent. Deductibles, deadlines and coverage are set by your policy, not by us.

What we won't do

We don't tell you insurance will pay for your roof, we don't make coverage decisions, and we don't offer to cover or waive your deductible. Those calls belong to your policy and your insurer.

Where we help with roof claims

We help with roof insurance claims in Raleigh and across Wake County and the Triangle. Each town page below covers the same process with local storm and permit notes: Angier, Apex, Cary, Clayton, Clinton, Dunn, Durham, Fayetteville, Fuquay-Varina, Garner, Goldsboro, Holly Springs, Knightdale, Morrisville, Rolesville, Sanford, Smithfield, Wake Forest, Wendell, Willow Spring.

Why homeowners call Roof Revivers

Roof Revivers has been roofing since 2012. We are an Owens Corning Platinum Preferred Contractor and BBB A+ accredited. Our Raleigh office is at 1117 Corporation Pkwy Suite 106, Raleigh, NC 27610. Call (919) 794-5754, Monday–Friday, 8 a.m.–4 p.m.

Related help

Storm damage · Raleigh roof replacement · Raleigh roof repair · Roof inspection · Storm tarping and leak repair

Storm season coming? See our hurricane season roof prep checklist for Raleigh: what to do before and after a storm, and how to document roof damage for insurance.

Frequently asked questions

Will my insurance cover my roof?

It depends on your policy, the cause of damage and your insurer's assessment. Your insurance company decides coverage. We document the condition so you have clear information.

How long do I have to file a roof claim in North Carolina?

Deadlines depend on your policy. Check your policy or ask your agent soon after a storm.

Do you work with all insurance companies?

We can work alongside any insurer's adjuster on your behalf as your contractor.

What is a supplement?

A request to your insurer to add items the original estimate missed, such as code-required parts or materials found once work starts. We document them with photos; your insurer decides.

Should I call my insurance company or a roofer first?

That's your choice. Many Raleigh homeowners book a free roof inspection first so they know whether there is storm damage worth reporting. Whether to file is always your decision.

Is the roof inspection free?

Yes. Our roof inspections in Raleigh and the surrounding towns are free, including the photos we take of the damage.

What if my claim is denied?

Ask your insurer for the reason in writing. We can review our photos with you, and you can decide on next steps, including a retail repair or replacement.

¿Prefiere español? Lea esta información en español o llame al (919) 794-5754 y pida hablar en español.

Claim denied? See what to do if your roof insurance claim was denied in Raleigh: next steps in North Carolina and a free second-opinion inspection.

Water coming through a ceiling? See roof leak repair in Raleigh, NC. Not sure whether to fix it or start over? See repair or replace in Raleigh. Shingles lifted or missing after a storm? See wind damage roof repair. Flexible financing is available: Raleigh roof financing.